Agreement to terms
By accessing nsarco.com or any NSAR product or service (“Services”), you agree to these Terms of Service (“Terms”) and our Privacy Policy. The Services are operated by National Service Animal Registry, LLC, a Tennessee limited liability company (“NSAR,” “we,” or “us”). If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization.
Eligibility
You must be at least 18 years old (or the age of majority in your state, whichever is greater) to create an account or purchase from NSAR. By using the Services you represent and warrant that you meet this requirement.
NSAR clinical letter services are available only to residents of U.S. states where we have a licensed clinician. If we cannot serve you, we will refund your purchase per the refund policy.
Accounts
You're responsible for the activity that happens under your account, including keeping your password secure. If you suspect unauthorized access, contact security@nsarco.comimmediately.
You agree to provide accurate, current information when you create an account and to keep that information up to date. We may suspend or terminate accounts that contain false information or are used in violation of these Terms.
Purchases + payment
Prices are listed in U.S. dollars and may change. Payment is processed by Stripe; your card details are never stored on our servers.
Some products (clinical letters, registrations) include digital deliverables; others include physical items shipped by USPS or another carrier. Estimated delivery times are estimates, not guarantees.
Refunds are governed by our refund policy.
About our letters
Letters issued through NSAR are clinical documents written and signed by licensed mental-health professionals. They are intended for use in connection with the Fair Housing Act (FHA) accommodation process or other lawful purposes specifically described in each letter.
What our letters do:
- Document that, in the clinician's professional judgment, you qualify for a reasonable accommodation under the FHA.
- Identify the species and (if relevant) the trained tasks of your assistance animal.
What our letters do NOT do:
- Grant ADA public-access rights for emotional support animals. Under the Americans with Disabilities Act, only trained service dogs are entitled to access in public accommodations.
- Grant airline cabin access for emotional support animals. Under the U.S. Department of Transportation's 2021 final rule, airlines may treat ESAs as pets.
- Substitute for the legal advice of a licensed attorney or the medical advice of your treating physician.
- Guarantee approval by any third party (landlord, airline, HOA, etc.). Third parties have their own verification processes.
NSAR does not guarantee any specific outcome. Whether a third party accepts a letter is governed by applicable law and that third party's policies, not by NSAR.
Acceptable use
You agree not to:
- Provide false information in your clinical intake or any interaction with our clinicians.
- Use any letter or registration document fraudulently — including altering, forging, or representing yourself as a different person.
- Attempt to access another user's account or any non-public portion of the Services.
- Scrape, copy, or redistribute content from the site beyond what U.S. copyright law permits.
- Upload viruses, malware, or content that is illegal, infringing, or harmful to others.
We may suspend, terminate, or refuse service for any violation of this section.
Intellectual property
The NSAR name, logo, site design, and content (excluding user-submitted content) are owned by NSAR and protected by U.S. and international copyright and trademark law. You may not copy, modify, or distribute them without written permission.
You retain ownership of the content you submit (intake answers, reviews, uploaded documents). By submitting content, you grant us a non-exclusive license to use it as needed to operate the Services. We don't sell or sublicense your content for marketing without your consent.
Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, except as expressly stated in these Terms. NSAR does not warrant that the Services will be uninterrupted, error-free, or secure against all attacks.
The clinical letters issued through the Services reflect the professional judgment of the licensed clinician who signed them based on the information you provided. NSAR's liability for the content of any specific letter is limited to the cost of the product, except where prohibited by law.
Limitation of liability
To the maximum extent permitted by applicable law, NSAR's aggregate liability for all claims arising out of or related to the Services shall not exceed the greater of the amount you paid NSAR in the twelve months preceding the event giving rise to the claim or US$100. NSAR shall not be liable for indirect, incidental, special, consequential, or punitive damages.
Some jurisdictions don't allow the exclusion of certain warranties or limitations on liability for incidental or consequential damages — in those jurisdictions, our liability is limited to the maximum extent permitted by law.
Indemnification
You agree to indemnify and hold harmless NSAR, its affiliates, and their respective officers, directors, employees, and contractors from claims arising out of your breach of these Terms, your misuse of the Services, or your fraudulent use of any letter or registration document.
Termination
You may terminate your account at any time by emailing support@nsarco.com. We may suspend or terminate your account for violation of these Terms or for activity that puts other users or the Services at risk.
Termination does not affect any rights or obligations that by their nature should survive — including IP, indemnification, limitation of liability, and HIPAA recordkeeping requirements.
Governing law + disputes
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules.
Any dispute arising out of or related to these Terms or the Services shall be brought exclusively in the state or federal courts located in Bradley County, Tennessee, and you and NSAR each consent to the personal jurisdiction of those courts and waive any objection to venue there. Nothing in this section limits either party's right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
Changes to these terms
We may update these Terms from time to time. When we make material changes we'll update the “Last updated” date above and notify you via the email on file at least 14 days before the change takes effect, except where immediate updates are required by law.
Contact
Questions about these Terms? legal@nsarco.com.